Refund policy

Last updated: 3 September 2026

Digital products

All products sold through ceoboard.shop are digital unless expressly stated otherwise. No physical item will be shipped. Digital files are normally made available immediately after successful checkout.

Change-of-mind cancellations

Because digital products can be accessed and copied immediately, purchases are generally non-refundable after access or downloading has begun.

Where applicable law provides a cancellation or withdrawal period for digital content, we request your express consent to begin digital delivery immediately and your acknowledgement that, once access or downloading begins, you lose your statutory right of withdrawal.

If you have not accessed or begun downloading the files and believe you retain a statutory cancellation right, contact us promptly at support.ceo.board@gmail.com. We will assess the request under the consumer law applicable to your purchase.

Faulty, corrupted or incorrect files

Your mandatory legal rights remain protected. If a file is corrupted, cannot be opened using compatible software, is materially different from its description or you receive the wrong files, contact us at support.ceo.board@gmail.com.

Please include:

  • your order number;

  • the email address used at checkout;

  • a short description of the problem; and

  • a screenshot where helpful.

We will first try to provide working access, resend or replace the file, or give reasonable setup assistance. Where the issue cannot be corrected within a reasonable time, we will provide the remedy required by applicable law, which may include a price reduction or refund.

Duplicate purchases

If you accidentally purchase the same product more than once, contact us promptly. After verifying the duplicate orders, we may refund the duplicate charge to the original payment method.

Unauthorised transactions

If you believe a purchase was made without your permission, contact us and your payment provider immediately. We may request information reasonably necessary to investigate and prevent fraud.

Situations that normally do not qualify for a refund

Subject to mandatory consumer rights, we do not normally issue refunds because:

  • you changed your mind after receiving access;

  • you did not use or complete the system;

  • you expected a physical product despite the digital-product notice;

  • you do not have the preferred printer, tablet, application or compatible software;

  • your printer produces different colours, margins or scaling;

  • you no longer need the product; or

  • you did not achieve a particular personal, productivity, business or financial result.

Please review the product description, included formats and technical requirements before ordering.

How refunds are issued

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and bank and are outside our direct control. Original currency-conversion differences or third-party bank charges may not be recoverable.

Contact

Refund and download enquiries should be sent to:

Krystev International LTD.
UIC / EIK: 207331574
Bulgaria, Sofia 1612, Krasno Selo District
Email: support.ceo.board@gmail.com